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김인숙 ( Kim In-Sook ) - 연세대학교 간호대학
서유빈 ( Seo Ryu-Bin ) - 서울여자간호대학교
김복남 ( Kim Bok-Nam ) - 대구보건대학교 간호학과
민아리 ( Min A-Ri ) - 일리노이대학원
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Abstract
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Purpose: This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables.
Methods: Participants were 230 nurses working in three hospitals located in Seoul. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffe test, Pearson Correlation, and Multiple Regression.
Results: Mean scores were 3.32 (5 point scale) for Positive psychological capital, 3.03 (5 point scale) for Organizational commitment, 3.71 (5 point scale) for Customer orientation. Positive psychological capital correlated positively with Organizational commitment (r=.29, p<.001) and Customer orientation (r=.58, p<.001). Organizational commitment correlated positively with Customer orientation (r=.28, p<.001). Positive psychological capital had a significant influence on Customer orientation. and these combinations explained 34.2% of the variance in Customer orientation (F=25.68, p<.001). Organizational commitment had a mediating effect between Positive psychological capital and Customer orientation.
Conclusion: The results of this study suggest a need for strategies to improve Customer orientation by enhancing the
Positive psychological capital of nurses. Furthermore, study to develop and apply a Positive psychological capital promotion program should be conducted.
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KeyWords
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긍정심리자본, 조직몰입, 고객지향성
Positive psychological capital, Organizational commitment, Customer orientation
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원문 및 링크아웃 정보
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등재저널 정보
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